Which of the following is the first step of the SARA model?

• A. Assessment
• B. Analysis
• C. Scanning
• D. Response

Answer: (C)

Scanning is the starting point in the SARA model. It involves combing through data, calls-for-service, citizen complaints, and other information to spot patterns that indicate persistent problems in the community. The aim is to identify recurring issues that matter to residents and deserve attention, rather than isolated incidents. By uncovering these patterns, you create a focused list of problems to study further.

Why this order matters: you can’t effectively analyze causes, design targeted responses, or reliably assess impact until you’ve defined a real, repeating problem worth solving. Scanning sets the stage, providing the specific issues to investigate in the next steps—analyzing underlying factors, planning and implementing interventions, and then evaluating whether the problem diminished.